Return, Exchange & Refund Policy

 

 

We offer our customers a simple and hassle-free Return, Exchange & Refund Policy. Our customers are valued not only at the time of sale but also through the subsequent stages of Returns & Refunds.

To ensure that you are completely satisfied with your purchase, we have mentioned our return, exchange and refund policy as follows:-

  

  • In case you have received the product/s in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the same to the delivery person.
  • If you find any damaged/ incorrect/incomplete product please write to us at roohhandmade@gmail.com or whatsapp us on 8787590956 along with your Order ID and images of the product/s within 3 days of receiving your order. We will ensure that a brand new replacement is issued to you with no additional cost provided we have stock. In case stock is not available, we shall issue a 100% refund of the amount.
  • Please note that we will process the refund in 2-3 working days and the amount will be credited on your bank account in 5-7 working days.
  • Please make sure that the original product tag and packaging is intact when you send the product back to us.

  • We don’t accept returns/exchanges on the basis of design, colors and prints.  Slight irregularities, misprints, small dye stains and color variations from website images are not considered as defects.

  • We do not offer reverse pick facility currently. The customer must dispatch (self-ship) the product to Rooh Handmade.

  • After the receipt of item(s), your request for refund/exchanges would be processed.

  • In the case of exchanges, your new order will be dispatched to you within 2-3 business days after we receive the earlier shipment.

  • All returns are subject to the discretion of Rooh Handmade.

  • Certain items, such as customized or sale products, may be non-returnable.