Terms of Use

 

PLEASE READ THESE TERMS AND CONDITIONS ( "TERMS OF USE ") CAREFULLY BEFORE USING ROOH HANDMADE'S WEBSITE. BY USING THIS WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF USE. THESE TERMS OF USE MAY BE AMENDED OR CHANGED BY US AT ANY TIME AT OUR DISCRETION. YOU AGREE THAT YOUR CONTINUED USE OF THIS WEBSITE AFTER ANY SUCH AMENDMENT OR CHANGE SHALL CONSTITUTE YOUR AGREEMENT TO ANY SUCH CHANGES.

 

Privacy 

Rooh Handmade is absolutely committed to safeguarding your privacy. We take reasonable precautions to protect your data and ensure that it is stored securely. However, no method of data transmission over the internet is completely secure, and we cannot guarantee the security of your information.

To make purchases, you may be required to create an account on our site. You agree to provide accurate, current, and complete information when registering and to update such information as necessary to maintain its accuracy. You are responsible for keeping your account information confidential and for all activities under your account.

Product Availability and Pricing

We strive to ensure that all product details appearing on the website, including descriptions, prices, and availability, are accurate. However, we do not guarantee the accuracy of product information. Prices are subject to change without notice, and we reserve the right to correct any errors in pricing or product descriptions. In the event of a discrepancy, we will contact you before processing your order. If we are unable to contact you, we will treat the order as cancelled. If you cancel and you have already paid for the product(s), you will receive a full refund. However, these changes will not affect orders that have already been dispatched. The price of an item includes goods and service tax (or similar taxes) at the prevailing rate for which we are responsible as a seller. Please note that the prices listed on the website are only applicable for items purchased on the website and not through any other source. The products available on the website are for retail sales, intended for end user consumption only, and are in no away available for resale.

Order Acceptance and Cancellations

Once you place an order, we will send an order confirmation via email. We reserve the right to cancel any order at our discretion, including if the product is unavailable or if there is a pricing error.

Payment Methods

We accept the following payment methods:-

  • Credit/Debit Cards (Visa, MasterCard, American Express, etc.)
  • Net Banking
  • UPI (Unified Payments Interface)
  • Mobile Wallets (PhonePe, Paytm, Google Pay, etc.)
  • Cash on Delivery (COD), where applicable

By providing payment information, you authorize us to charge the total amount of your order, including shipping charges, taxes, and other applicable fees. We use secure payment gateways to ensure your payment details are protected.

UGC, Product Feedback and Suggestions

If you provide us with any feedback, suggestions, or ideas for improving our products, services, or website, you agree that such Feedback becomes the exclusive property of Rooh Handmade. We may use, modify, or incorporate your Feedback into our operations without compensation to you.

You may have the opportunity to submit, upload, or share content on the site, such as reviews, comments, and images. By submitting user-generated content (UGC), you grant us a non-exclusive, worldwide, royalty-free license to use, display, and distribute this content on the site or through marketing channels, in perpetuity.

You agree that your submissions do not infringe upon the rights of third parties, and you retain ownership of the content you create. However, we may remove or modify any content that violates these Terms, is offensive, or is deemed inappropriate by us.

Third Party Websites and Content

The site may contain links to third-party websites or content that are not under the control of roohhandmade.com. These links are provided for your convenience, and we are not responsible for the accuracy, legality, or content of external sites. Your use of third-party websites is governed by the terms and conditions of those sites, and we encourage you to review their privacy policies and terms before engaging with them.

Intellectual Property Rights

All content on this site, including but not limited to text, graphics, logos, images, videos, and software, is the property of "Rooh Handmade". You may not use, copy, or distribute any content from this site without the express permission of "Rooh Handmade".

Law and Jurisdiction

These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts located in Mumbai, India. 

Prohibited Activities

You agree not to engage in the following prohibited activities:

  • Using the Site for any unlawful or fraudulent purpose.
  • Violating the intellectual property rights of Rooh Handmade or third parties.
  • Interfering with the operation of the website or attempting to access the website through automated means, such as bots, spiders, or scrapers.
  • Transmitting viruses, malware, or any harmful code.
  • Harassing, defaming, or threatening other users or employees of Rooh Handmade.
  • Engaging in any conduct that disrupts or adversely affects the website's functionality.

Limitation of Liability

To the fullest extent permitted by law, Rooh Handmade and its affiliates, employees, or agents are not liable for any indirect, incidental, special, punitive, or consequential damages, including loss of profits or goodwill, arising from your use of the website or any product purchased from us.

Our total liability in relation to any claim arising from your use of the website or a purchase is limited to the amount you paid for the specific product that gave rise to the claim.

Indemnification

You agree to indemnify, defend, and hold harmless Rooh Handmade, its directors, employees, consultants, agents, and affiliates from any and all third-party claims, damages, losses, liabilities, costs, or expenses (including legal fees) arising from your breach of these Terms or your use of this website or infringement of any intellectual property rights.

Termination of Access

We reserve the right to suspend or terminate your access to the website or any services if we believe you have violated these Terms or engaged in any activity that is harmful to the website, its users, or its reputation. Upon termination, you must immediately stop using the website and its services. 

Force Majeure

Rooh Handmade will not be held liable for any delay or failure in performance of any of its obligations if such delay or failure is caused by events beyond its reasonable control, including but not limited to natural disasters, acts of terrorism, war, strikes, government actions, pandemic outbreaks, or other unforeseen events that render performance impossible.

In such cases, we will make reasonable efforts to notify you and resume performance as soon as possible.

Disclaimer

While we strive to provide accurate information, the Site and all content, products, and services offered are provided on an "as is" and "as available" basis, without warranties of any kind. To the fullest extent permitted by law, Rooh Handmade disclaims all warranties, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not guarantee that the site will be error-free, secure, or uninterrupted. The site may experience occasional outages, errors, or delays, and we are not liable for any inconvenience caused.

IN NO EVENT WILL THE COMPANY OR ITS REPRESENTATIVES BE LIABLE FOR ANY DAMAGES, ARISING OUT OF OR RELATED TO MISUSE OF PERSONAL INFORMATION OF THE CUSTOMER AND THE CUSTOMER IS SOLELY LIABLE FOR SUCH ACTS AND THEY ARE ADVISED NOT TO SHARE THEIR CONFIDENTIAL INFORMATION LIKE PASSWORD, OTP, CREDIT/DEBIT CARD EXPIRY AND CVV WITH ANYONE. PLEASE NOTE THAT NONE OF OUR EMPLOYEES WILL ASK FOR SUCH CONFIDENTIAL INFORMATION.

If you have any questions, comments or requests regarding our Terms of Use or the website, please contact us at roohhandmade@gmail.com.